This course is designed to provide an introductory overview of customer service to new customer service recruits. This course is also useful to seasoned customer service professionals who wish to brush up on their knowledge and upgrade their skills. This Customer Service Basics course provides insights into the various aspects of the job a customer service agent should know. These include active listening, building rapport with customers, how to deal with angry customers as well as how to use empathy and manage customer expectations.
In addition, course participants will learn about Frequently Askes Questions (FAQs) how to use social media for customer service purposes and the typical reasons customers get upset as well as how to avoid those situations.
After successfully completing the course, the participants should have a very good grasp of customer service basics. Happy learning!